WHAT DO I DO AFTER I HAD AN ACCIDENT ? [-]

Get the name of the person(s) driving the vehicle(s) involved along with their phone number, drivers license, vehicle license, insurance information. Also try to obtain any witness' name and number. Note the location, time and date. And, if you have a camera, take pictures.

Contact the repair facility of your choice and have them set up a tow or appointment to get your vehicle in the shop. If you need alternative transportation, ask the shop to set up the rental for you.

Contact the Insurance Company involved and let them know where the vehicle is and/or where it is going and ask for a claim number. If the Insurance Company wants to examine your vehicle at your house or in their claims center, you have the choice of doing this, or you can inform the Insurance Company that you are dropping the vehicle at the shop of your choice and they can see the vehicle there.

Call the shop and give them the claim number. From this point on, the shop will negotiate on your behalf to insure that your vehicle will be returned to pre-loss condition.

Click here to print an accident form to keep in your glove compartment.

HOW MANY ESTIMATES DO I GET ? [-]

You are free to get as many estimates as you desire, but it is not necessary. Your only obligation is to choose the shop of your choice and inform the insurance company.

AM I REQUIRED TO NOTIFY MY INSURANCE COMPANY BEFORE ANY REPAIRS BEGIN ? [-]

Yes. Only the vehicle owner can authorize repairs.

WHAT SHOULD I LOOK FOR WHEN CHOOSING A REPAIR FACILITY ? [-]
Referrals from other satisfied customers or insurance companies. Evidence of employee training and certification through accredited industry standards, such as ICAR. Repair shops who guarantee their work with a lifetime warranty.
WHO IS RESPONSIBLE FOR THE GUARNTEE OF WORKMANSHIP ON MY VEHICLE REAPAIR ? [-]
The repair facility is ultimately responsible. You should choose a facility that offers a lifetime warranty on all work performed.
WHO IS RESPONSIBLE FOR PAYMENT TO THE REPAIR FACILITY ? [-]
Unfortunately, you are responsible. Your insurance policy contract states that your insurance company will pay for the damages to your vehicle, less the deductible amount. You may instruct your insurance company to pay directly to the repair shop of your choice, however, full payment must be arranged prior to your vehicle being picked up.
DO I HAVE TO PAY FOR A RENTAL CAR ? [-]
Check with your insurance company if you have rental coverage. You must specify to your agent when getting coverage. All claimants should have rental coverage through the other parties insurance.
WHEN IS MY DEDUCTIBLE DUE AND HOW DO I KNOW HOW MUCH IT IS ? [-]
Your deductible amount is due at time of completion. Your insurance adjuster should tell you how much you owe if you do not already know.
WHAT SHOULD I DO WHEN I PICK UP MY REPAIRED VEHICLE ? [-]
Review you final itemized bill. walk around the vehicle with your service advisor and have him show you all the repairs performed. Look at the paint finish, exterior trim, and all details. Choose a shop where satisfaction is guaranteed before any payment is made.
AFTER I PICK UP MY VEHICLE, DO I NEED TO TAKE ANY PRECAUTIONS WITH THE NEW PAINT FINISH ? [-]

Do not use a pressure washer or take through a brushed car wash (a brushless car wash is acceptable) for 3 months following repainting. For best results during this period, wash with cool water using a mild detergent ie: Ivory Dish Washing Liquid. Avoid parking your car in direct sunlight for 3 months following repainting. After 3 months, we recommend to wax the finish with a suitable paste wax. Do not wipe off dust or dirt with a dry rag. This will have the same abrasive effect on the paint finish as sandpaper. Wash and wax regularly, even during the winter months. Road salt, acid rain, and bird droppings are your cars worst enemy. Ask you AMAP representative about our Auto Detailing Programs.